Refunds, Returns, and Online Coffee Policy
At Lavender Post and Volla Café, we want you to be completely satisfied with your purchase, whether you are picking up plants from our boutique garden center, enjoying a meal and coffee at the café, or ordering online.
Plant and Nursery Purchases
Due to the living nature of plants, seedlings, and garden supplies, claims regarding plant health or incorrect items must be reported promptly upon purchase or delivery.
Returns or exchanges for non-plant merchandise (such as planters and unopened garden care products) are accepted within a standard timeframe provided the items are in their original, unused condition with proof of purchase.
Landscaping Services
Professional landscaping work and consultations are managed on a project-by-project basis. Any service adjustments, disputes, or refund considerations are handled directly through our management team to ensure your complete satisfaction with our craftsmanship.
Volla Café
If you experience an issue with any food, beverage, or order from the café, please let our team know immediately so we can resolve it for you on the spot.
Online Coffee Purchases
Specialty Roasts: Enjoy signature blends and specialty roasted coffee from Volla Café delivered directly to your home.
Ordering and Dispatch: Browse our selection of coffee beans online, choose your preferred grind, and place your order for convenient shipping or local collection.
Nationwide Delivery: We ship our freshly roasted coffee beans across South Africa so you can enjoy your favorite brew wherever you are.
Processing Times: Orders are typically processed and dispatched within standard business days to ensure maximum freshness upon arrival.
Get in Touch
If you have any questions, need assistance with a return or refund, or want help tracking an online coffee order, please reach out to us directly:
Phone: 011 849 2888
Address: 259 Uys Street, Rynfield, Benoni